Definitions and Key Terms
To ensure clarity in this policy, the following terms are strictly defined:
- Company: References to “Company,” “we,” “us,” or “our” refer to Mimosa Tenuiflora Bark, which manages this website and is responsible for your order fulfillment.
- Customer: Refers to the company, organization, or individual purchasing products from our online store.
- Device: Any internet-connected device, such as a phone, tablet, computer, or any other machine capable of accessing our website.
- Service: The service provided by Mimosa Tenuiflora Bark, including the sale and delivery of our products.
- You: The person or entity accessing and purchasing from Mimosa Tenuiflora Bark.
Return and Refund Policy
Thank you for shopping at Mimosa Tenuiflora Bark. We value your trust and strive to provide high-quality products with a seamless shopping experience.
If you are not satisfied with your purchase, you have 30 days from the date of receipt to request a return or refund, following the guidelines below.
Refunds
At Mimosa Tenuiflora Bark, we take great care in selecting, inspecting, and packaging our products to ensure they meet the highest quality standards. However, if you experience any issues, we offer the following refund options:
- If a product is out of stock or we are unable to fulfill your order, we will notify you and issue a full refund.
- If you made an online payment, your refund will be processed once our team confirms the return.
- Returns must be unused, unopened, and in their original packaging to be eligible for a refund.
- Once we receive your return and inspect the product, we will process your refund. Please allow a few business days for the transaction to reflect in your account.
Shipping
- Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective product).
- We ensure secure packaging; however, Mimosa Tenuiflora Bark is not responsible for any damage that occurs during transit.
Product Availability and Limitations
Due to high demand and supply limitations, Mimosa Tenuiflora Bark may need to limit the availability of certain products.
- We reserve the right to adjust product quantities available for purchase.
- If an order is confirmed but later determined to be unavailable, we will cancel the order and issue a full refund.
For any questions regarding returns or refunds, please contact our support team.